Composing effective sales emails is both an art and a science, and skilled salespeople know how to craft messages that are both professional and personable. Regardless of the tone or writing style you pick, your sales email should be devoid of common errors.
New sales representatives can demonstrate their trustworthiness in their sales emails. So, as you begin your work, you should understand the best and worst methods to communicate. In this article, we will discuss the most common email mistakes made by salesmen so that you can prevent them.
EMAIL MISTAKES AT WORK
1. SENDING EXCESSIVE EMAILS
New salespeople frequently believe that sales is a numbers game. Some will make the error of emailing as many prospects every day as possible to achieve their quota.
But, seasoned salesmen realize that the spray-and-pray method is ineffective. It promotes quantity above quality, so salespeople devote less time to buyer research and customized outreach. As a result, many will not be suitable.
Although individuals are seldom obliged to reply to non-personalized, generic communications, it is likely that they will not respond. As a result, you and your firm may receive a poor reputation.
Instead of sending out mass emails, concentrate on knowing your company’s consumer profiles, performing effective research, strengthening your prospecting abilities, and producing tailored communications.
2. WAITING TOO LONG TO RESPOND TO PROSPECTS THROUGH EMAIL
Some representatives suffer with the opposite issue: spending too much time on each message. A new SDR just told me that she spends around 30 minutes studying each prospect before to sending them an email.
This amount of planning may be required for industries with a small customer base. Unfortunately, the majority of salespeople who spend this much time on each email will not fulfil their quota.
Find a balance between excessive research and the demand for more. You should at a minimum review the company’s latest announcements, its website, and the prospect’s social media accounts. You should not, however, delve too far into your prospect’s blog or Twitter archives. If the relationship advances, you may do more homework; otherwise, it would not be a productive use of your time.
3. ABANDONING AFTER ONE OR TWO EMAILS
Experienced salespeople understand the significance of follow-up. 80% of sales need five touches to close, therefore if at first you don’t successful, you should try and attempt again. 44% of salespeople, however, abandon up after a single follow-up. There may be new representatives in this camp. Inexperienced individuals may interpret a prospect’s silence as a kind of rejection.
Once salespeople grasp the distinction between aggressive and pleasant persistence, they are less likely to be deterred by a few ignored emails.
4. EMAILING THE WRONG PERSON
You’d be shocked by the number of salesmen that struggle with this error. According to data conducted by Tessian, forty percent of employees have sent an email to the incorrect recipient. In the same poll, over 29% reported losing a client or customer due to the inaccuracy.
Before sending an email to your customers, double-check the tagged recipients, especially if you’re ready to release sensitive information.
5. MISSPELLING THE NAME OR FIRM OF YOUR PROSPECT
Perhaps you were exhausted when you sent the email. Perhaps your eyes became hazy from excessive screen time. What was that? Your prospect will not value it. They will believe that you haven’t investigated or prioritized their account. None of the aforementioned factors speak good for your sales abilities.
6. MISSPELLING YOUR OWN COMPANY’S NAME
Does it even require an explanation? You are expected to be an authority on your company’s product or service. Spell the company’s name correctly.
7. MISTYPING YOUR PHONE NUMBER
This is an error that many salesmen discover the hard way. If your email signature has a typographically incorrect phone number, this might be a significant obstacle. A consumer has every right to be irritated and question why you’re not picking up the phone — or worse, why you’ve disconnected.
If you’re going to give a contact method for your customers, be sure it’s accurate. If they make the effort to call you, guarantee that their time is not wasted.
8. MISCOMMUNICATING THE DATE
Arranging a meeting by email is ostensibly a solid method for organizing appointments with a prospect. If you invite them to meet on “Thursday, November 16” but November 16 is actually a Wednesday, it creates uncertainty and needs a follow-up email to explain the error.
Ensure that you include a calendar reference when include dates in emails, or just send the invite via Google Calendar.
9. HAVING A DISORGANIZED EMAIL SIGNATURE
Email signatures that are simple and well-designed are uncommon, and they are especially rarer among new salesmen. The use of an ugly typeface, colour scheme, image, or quotation is one of the most common email signature blunders made by rookie sales representatives.
- Cell phone number
- Links to social media profiles
- Region (if relevant)
EMAIL MISTAKES TO AVOID
10. WRITE OUR YYOUR ENTIRE SALES PITCH
Email writing is an art that even seasoned marketers struggle to master, so it’s not surprise that novice salespeople frequently struggle with it. Rather of concentrating on their prospect’s difficulties and goals, many fall into the trap of detailing their product’s features.
Customers usually do not respond positively to sales pitches from strangers. To elicit answers, you must learn to compose communications that speak to the perspective of your prospects.
11. WRITING LIKE A ROBOT
Inexperienced salespeople frequently believe that employing big words and a formal tone would make them appear more sophisticated and genuine. Yet, this method typically causes salesmen to seem stiff and artificial, which hinders their ability to exhibit their personality or put prospects at ease. In addition, according to a research from Princeton University, persons who use excessively complicated terms look less intelligent.